Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship to all countries within the European Union (EU). Unfortunately, we don’t offer delivery outside the EU at this time.

2. How long will my order take to arrive?

Orders are processed within 1–3 business days and typically delivered within 5–10 business days, depending on your location.

3. How can I track my order?

Once your order is shipped, we’ll send you a tracking number by email. You can use it to track your parcel through our courier partner’s website.

4. What payment methods do you accept?

We accept major payment options including credit/debit cards, PayPal, and other secure online payment methods available at checkout.

5. Can I return a product?

Yes. You can request a return within 7 days of receiving your order. We’ll send you a QR code to scan, which will start the return process. Make sure the product is unused and in its original packaging.

6. How will I get my refund?

Once we receive and inspect your returned item, your refund will be issued to your original payment method within 5–7 business days.

7. What if I entered the wrong address?

Please contact us immediately at support@360bagsmart.com if you entered an incorrect shipping address. If your order hasn’t been shipped yet, we’ll update it for you.

8. Do you offer free shipping?

Yes, we occasionally offer free shipping promotions on selected products or for orders above a certain amount. Check our homepage for current offers.

9. Are your bags genuine and high-quality?

Absolutely. Every product at 360Bags Mart is carefully selected for quality, durability, and style to ensure you get the best value for your purchase.

10. How can I contact customer support?

You can reach our team anytime at support@360bagsmart.com. We aim to respond to all queries within 24 hours.